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319-385-1577 | 866-242-4232

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Moving/Address Changes

Stopping Service/Moving Off Our Lines
  • It is important for you to notify our office if you will be moving in order to have the electricity and billing account switched into the new resident’s name.
  • It is also very important for you to keep your address current at our office to ensure that you will receive your patronage dividends when they become payable.

To notify our office that you will be moving off our lines, call our billing department at
1-866-242-4232 or locally at 319-385-1577. Or fill out the form below and choose “Stop Service.”

Moving into Our Area/Starting a New Service

Are you going to be moving into our area? If you are building a new building or are acquiring an existing property that will require electric in our service area, please notify us as soon as possible.

To notify our office that you will be moving onto our lines, call our billing department at
1-866-242-4232 or locally at 319-385-1577. Or fill out the form below and choose “Start Service.”

For New Construction

We are pleased that you have chosen the service area of Access Energy Cooperative for your new home or business. Our goal is to make the process of obtaining your new electric service as easy as 1-2-3. The following guide will help ensure there are no unnecessary delays.

  1. Complete the form shown below by selecting “Start Service” or call our Engineering Department at 319-385-1577 or toll free at 1-866-242-4232. Please include a cell phone as the main contact number and/or a second daytime telephone number so we can contact you with service updates and schedule an appointment to meet with you at the site.
  2. Our Staking Department will schedule an appointment with you to determine your site location and desired service route. Access Energy Cooperative will provide a quote for line extension and any other costs associated with building your electric service. A $200 Engineering fee is required before this service will be completed.
  3. Line extension policies:
    • Access Energy provides a 250-foot overhead line extension for new residential construction from existing facilities.
    • Costs for additional line in excess of the 250-foot extension are the responsibility of the member and must be paid in advance.
    • If you prefer underground service, you are required to pay the additional costs above a 250-foot overhead extension.
    • For low-use services, costs for line extensions are the responsibility of the member and the cost of construction must be paid in advance.

    Once all the forms are completed and signed, the appropriate fees are paid, and permits are approved, your new service can proceed to Step 3.

  4. Your electric service will be scheduled as soon as possible. Lead-time will vary with our current workload and weather conditions.
Changing Your Address but Not Moving?

It is very important for you to keep your address current at our office. We use this information for power restoration, billing information, delivery of your newsletter and other important communications.

We also need this information AFTER you move off our lines to ensure that you will continue to receive your patronage dividends when they become payable. To notify our office that you will be moving, please fill out the form below by selecting “Address Change” or call our billing department at 1-866-242-4232 or locally at 319-385-1577.

Need a Letter of Credit?

Are you moving and need to provide your new utility provider with a letter of credit?

We will be happy to provide them with a standard letter of credit with your credit history at Access Energy Cooperative.

Just select “Letter of Credit” on this form and submit it to our billing department, or call our office at 1-866-242-4232 or 319-385-1577.

To notify our office of any changes in your address, call our billing department at 1-866-242-4232 or locally at 319-385-1577.

Or you fill out the form below.

Please use the form below to email us questions or comments. Please understand that it could take up to a couple of days for us to respond. Thank you.
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Dedicated to exceeding member's expectations for safe, reliable, efficient service while being a good citizen in our communities.

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1800 West Washington Street 

P.O. Box 440

Mount Pleasant, IA 52641

To REPORT AN OUTAGE CALL

319-385-1577 | 866-242-4232

Access Energy Cooperative is an equal opportunity provider, employer and lender. To file a complaint of discrimination write USDA, Office of Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call 800-795-3275 (voice) or 202-720-6382 (TDD).

©2023 Access Energy Cooperative. Safe, reliable, efficient service and a good citizen in our communities.

  • Home
  • My Cooperative
    • About AEC
      • About Us
      • Our Staff
      • Board of Directors
        • How to Run for the Board of Directors
          • Nomination Process Begins for 2021 Board Election
      • Monthly Magazine
      • Service Area
      • Annual Meeting
        • Election of Directors
      • Cooperative Principles
      • Where Does Your Power Come From?
      • History of Co-ops
      • About Touchstone Energy
      • Employment Opportunities
    • Policies
      • Articles of Incorporation
      • By-Laws
      • E-Business Privacy Policy
      • Identity Theft Protection
      • Privacy Policy
      • Rights and Remedies
      • Statement of Nondiscrimination
    • Member Info
      • Dividends
        • Treasure Hunt
      • What does it mean to be a member?
  • Your Account
    • Payment Options
      • Bank Draft
      • Budget Billing
      • Credit/Debit Card Payments
      • Payment Drop Box
    • Billing
      • Your Meter
      • Questions About Your Bill
    • IA Energy Assist Program (LIHEAP)
    • Moving/Address Changes
    • Rates
    • Dividends
  • Residential & Business
    • Residential
      • Residential Rebates
      • Rates
      • Products Available
      • Financing
      • Energy Audits
      • Energy Saving Ideas
    • Business
      • Business Rebates
      • Rates - Commercial & Industrial
      • Power Quality
      • Services
        • Business Energy Audits
        • Thermal Imaging
        • Questline
        • Business Energy Advisor
        • BizConnections
        • Energy Saving Ideas
  • Safety
    • General
      • Blinking Lights
      • Restoring Power
      • Safety Tips
      • Maintenance Programs
      • Safety Equipment
      • Safety Quiz
      • Frequently Asked Questions
    • Safety Policies and Procedures
      • Grain Bin Clearance
      • Tree Trimming
      • Call Before You Dig!
  • Community
    • Legislation
      • Current Legislative Issues
      • National Legislative Issues
      • Contact Your Legislators
    • Economic Development
      • Economic Development Partners
      • Revolving Loan Fund
    • News
      • Coop News
  • Co-op Programs
    • Programs for Youth
      • Access Energy Cooperative Scholarship Program
      • Summer Work and Internships
      • Youth Tour Contest
      • Kids Zone
    • Tools For Schools
      • Teachers Zone
      • Get Charged!
      • Safety Demonstrations
    • General
      • Photo Contest
      • RECare
      • Co-op Connections
      • Together We Save
      • Lineworker Scholarship Application
    • International Assistance
  • Going Green
    • General
      • A Balanced Fuel Mix Promotes Power Reliability
      • Electric Vehicles
      • Energy Saving Ideas
      • Programs to Help You Save Energy
      • Access to Green Energy Program
      • Environmental Partners
      • Rebates and Low Interest Loans
      • Solar Energy Generation
    • Wind Energy Info
      • Questions to Ask Vendors
      • Small Wind Systems
      • Tariff Requirements
      • Ten Steps to Wind Systems
      • Wind FAQs
  • Outage Center