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REPORT AN OUTAGE
319-385-1577 | 866-242-4232

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Call Before You Dig!

Call Before You Dig. It’s not just a good idea, it’s the law!

Visit Iowa One Call Website.

If you are planning on digging, even an inch into the soil, you will need to call Iowa One Call at least two business days prior to digging at 1-800-292-8989 or dial 8-1-1.

Once your call is placed, Iowa One Call sends “locate requests” to all utilities involved, and they arrange to mark underground facilities with flags and/or paint markings—letting you know where it is not safe to dig.

The Iowa One Call service is absolutely free to the person calling; plus, it is the law!
 

Iowa One Call only covers the facilities that are owned by the utilities.

  • Access Energy Cooperative’s facilities end at the meter.

  • Any facilities owned by the member are not covered by Iowa One Call.

  • Any underground facilities from the meter to the house, barn, or other facility are THE MEMBER'S facilities and are not located under an Iowa One Call request. These areas are beyond their scope.


In order to have underground facilities from the meter to the house, barn, or other facility located:

  • Call your electrician.

  • Call Access Energy Cooperative locally at 319-385-1577 or 1-866-242-4232 at the same time as placing your Iowa One Call.

You are required to call Iowa One Call EACH TIME YOU DIG, even if you know where your underground facilities are located. It could save you from a service interruption—or worse—a serious injury or death.

Besides—it’s the law!

Dedicated to exceeding member's expectations for safe, reliable, efficient service while being a good citizen in our communities.

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1800 West Washington Street 

P.O. Box 440

Mount Pleasant, IA 52641

To REPORT AN OUTAGE CALL

319-385-1577 | 866-242-4232

This institution is an equal opportunity provider. Please see complete statement of non-discrimination here: https://accessenergycoop.com/equal-opportunity-statement

©2025 Access Energy Cooperative. Safe, reliable, efficient service and a good citizen in our communities.

  • Home
  • Your Cooperative
    • About AEC
      • About Us
      • Our Staff
      • Board of Directors
        • How to Run for the Board of Directors
      • Service Area
      • Employment Opportunities
      • Cooperative Principles
      • Where Does Our Power Come From?
      • History of Co-ops
      • Touchstone Energy
    • Policies
      • Articles of Incorporation & Bylaws
      • E-Business Privacy Policy
      • Identity Theft Protection
      • Privacy Policy
      • Rights and Remedies
      • Statement of Nondiscrimination
    • Member Benefits
      • Monthly Magazine
      • Coop News
      • Dividends
        • Treasure Hunt
      • New Member Info
      • What does it mean to be a member?
      • Annual Meeting
      • Election of Directors
  • Your Account
    • Payment Options
      • Bank Draft
      • Budget Billing
      • Credit/Debit Card Payments
      • Payment Drop Box
      • SmartHub
    • Billing
      • Your Bill
      • Troubleshooting Your Bill
      • Rates
      • What is Demand?
        • Single Phase Demand Calculator
      • Dividends
      • Moving/Address Changes
      • IA Energy Assist Program (LIHEAP)
    • Electrical Equipment
      • Your Meter
      • Who Owns What?
      • New Construction/ New Meter
  • Services
    • Residential
      • Residential Rebates
      • Energy Audits
      • Outside Area Lighting
      • Financing for Energy Efficiency Improvements
    • Business
      • Business Rebates
      • Business Energy Audits
      • Power Quality
      • Thermal Imaging
  • Safety
    • General
      • Safety Tips
      • Safety Equipment
      • Safe Electricity
    • Safety Policies and Procedures
      • Grain Bin Clearance
      • Call Before You Dig!
  • Co-op/Community
    • Programs for Youth
      • Scholarships
      • Lineworker Scholarships
      • Summer Work and Internships
      • Youth Tour Contest
    • Tools For Schools
      • Teachers Zone
      • Safety Demonstrations
    • Community Involvement
      • Legislation
      • Contact Your Legislators
      • Economic Development
        • BizConnections
      • Revolving Loan Fund
    • General
      • Photo Contest
      • RECare
      • Discount Card
  • Energy Solutions
    • Saving Energy
      • Energy Audits
      • Rebates and Low Interest Loans
      • Energy Saving Ideas
      • Together We Save
    • Renewable Energy
      • Access to Green Energy Program
      • Electric Vehicles
      • Solar and Wind Energy Generation
  • Outages/Maintenance
    • Outages
    • Maintenance Programs
    • Restoring Power
    • Tree Trimming
    • Power Blinks
    • Frequently Asked Questions