No one likes it when the power goes off, but knowing what to do is important for safety and could make a difference in how soon your power is restored.

At Access Energy Cooperative, we do our best to keep the number and duration of service interruptions as low as possible. By keeping trees trimmed and performing routine line maintenance, our members have far less outages than they would otherwise.

However, on that rare occasion your service is interrupted, following the steps below will ensure your power is restored as quickly as possible.

First Check Your Breakers

1. Check the main breaker box to see if the main breaker or fuse is blown.
2. If it is tripped or blown, then either reset the breaker or replace the fuse.
3. If it blows again you will need to contact an electrician to find and fix the problem.
4. If the breaker is not tripped or the fuse is not blown, then check to see if your neighbors are out of power.
   1. If they have power, then check the breaker outside located under the meter (if your service is equipped with one).
   2. If it is tripped, reset the breaker by flipping it off and then back on. If your service does not have a breaker, call us and report the outage.
   3. If the breaker under the meter trips again, call us to report a problem with your service.

Once notified, our operations team will determine where the problem is.

1. If the problem is on the member's side of the meter, the member may request our service crew to fix the problem or they can contact a qualified electrician to correct it.
2. Depending on what is determined to have caused the outage and measures taken to correct it, the member may be billed for repairs to any of the equipment on the member's side of the meter.
3. If you are in doubt, always feel free to call us at 319-385-1577 or 1-866-242-4232.

Reporting a Service Interruption

To report a service interruption, please call 319-385-1577 or toll free at 1-866-242-4232, and have as much of the following information available as possible. Please keep in mind that during a large spread outage, it may take a few calls to get through on the phone lines. Please be patient with us and keep calling. Or, you can report your outage through your SmartHub account. (If you need information on) SmartHub, click here.

1. Your phone number
2. The name the service is listed under
3. The account number, location number, or 9-1-1 address where the service is out

In the meantime:

1. Stay away from fallen trees or power lines. Avoid driving down roads or streets with fallen trees and power lines.
2. Disconnect TVs, computers, and all electronic equipment to prevent damage when power is restored.
3. Above all, stay inside and try to be patient. We’re working hard to have your power on again as soon as possible.