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319-385-1577 | 866-242-4232

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      2. Policies
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        2. Contact Your Legislators
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          • BizConnections
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        1. Photo Contest
        2. RECare
        3. Discount Card
  • Energy Solutions
      1. Saving Energy
        1. Energy Audits
        2. Rebates and Low Interest Loans
        3. Energy Saving Ideas
        4. Together We Save
      2. Renewable Energy
        1. Access to Green Energy Program
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        3. Solar and Wind Energy Generation
  • Outages/Maintenance
      1. Outages
      2. Maintenance Programs
      3. Restoring Power
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      6. Frequently Asked Questions

Statement of Nondiscrimination

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202)720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800)877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.ascr.usda.gov/filing-program-discrimination-complaint-usda-customer, and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: program.intake@usda.gov
USDA is an equal opportunity provider, employer, and lender.

Dedicated to exceeding member's expectations for safe, reliable, efficient service while being a good citizen in our communities.

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1800 West Washington Street 

P.O. Box 440

Mount Pleasant, IA 52641

To REPORT AN OUTAGE CALL

319-385-1577 | 866-242-4232

This institution is an equal opportunity provider. Please see complete statement of non-discrimination here: https://accessenergycoop.com/equal-opportunity-statement

©2025 Access Energy Cooperative. Safe, reliable, efficient service and a good citizen in our communities.

  • Home
  • Your Cooperative
    • About AEC
      • About Us
      • Our Staff
      • Board of Directors
        • How to Run for the Board of Directors
      • Service Area
      • Employment Opportunities
      • Cooperative Principles
      • Where Does Our Power Come From?
      • History of Co-ops
      • Touchstone Energy
    • Policies
      • Articles of Incorporation & Bylaws
      • E-Business Privacy Policy
      • Identity Theft Protection
      • Privacy Policy
      • Rights and Remedies
      • Statement of Nondiscrimination
    • Member Benefits
      • Monthly Magazine
      • Coop News
      • Dividends
        • Treasure Hunt
      • New Member Info
      • What does it mean to be a member?
      • Annual Meeting
      • Election of Directors
  • Your Account
    • Payment Options
      • Bank Draft
      • Budget Billing
      • Credit/Debit Card Payments
      • Payment Drop Box
      • SmartHub
    • Billing
      • Your Bill
      • Troubleshooting Your Bill
      • Rates
      • What is Demand?
        • Single Phase Demand Calculator
      • Dividends
      • Moving/Address Changes
      • IA Energy Assist Program (LIHEAP)
    • Electrical Equipment
      • Your Meter
      • Who Owns What?
      • New Construction/ New Meter
  • Services
    • Residential
      • Residential Rebates
      • Energy Audits
      • Outside Area Lighting
      • Financing for Energy Efficiency Improvements
    • Business
      • Business Rebates
      • Business Energy Audits
      • Power Quality
      • Thermal Imaging
  • Safety
    • General
      • Safety Tips
      • Safety Equipment
      • Safe Electricity
    • Safety Policies and Procedures
      • Grain Bin Clearance
      • Call Before You Dig!
  • Co-op/Community
    • Programs for Youth
      • Scholarships
      • Lineworker Scholarships
      • Summer Work and Internships
      • Youth Tour Contest
    • Tools For Schools
      • Teachers Zone
      • Safety Demonstrations
    • Community Involvement
      • Legislation
      • Contact Your Legislators
      • Economic Development
        • BizConnections
      • Revolving Loan Fund
    • General
      • Photo Contest
      • RECare
      • Discount Card
  • Energy Solutions
    • Saving Energy
      • Energy Audits
      • Rebates and Low Interest Loans
      • Energy Saving Ideas
      • Together We Save
    • Renewable Energy
      • Access to Green Energy Program
      • Electric Vehicles
      • Solar and Wind Energy Generation
  • Outages/Maintenance
    • Outages
    • Maintenance Programs
    • Restoring Power
    • Tree Trimming
    • Power Blinks
    • Frequently Asked Questions