Skip to main content
Pay Now
Access Account Online
Contact Us
Home


REPORT AN OUTAGE
319-385-1577 | 866-242-4232

serving-southeast-iowa-access-energy-cooperative-mount-pleasant-iowa.png

Menu
  • Home
  • Your Cooperative
      1. About AEC
        1. About Us
        2. Our Staff
        3. Board of Directors
          • How to Run for the Board of Directors
        4. Service Area
        5. Employment Opportunities
        6. Cooperative Principles
        7. Where Does Our Power Come From?
        8. History of Co-ops
        9. Touchstone Energy
      2. Policies
        1. Articles of Incorporation & Bylaws
        2. E-Business Privacy Policy
        3. Identity Theft Protection
        4. Privacy Policy
        5. Rights and Remedies
        6. Statement of Nondiscrimination
      3. Member Benefits
        1. Monthly Magazine
        2. Coop News
        3. Dividends
          • Treasure Hunt
        4. New Member Info
        5. What does it mean to be a member?
        6. Annual Meeting
        7. Election of Directors
  • Your Account
      1. Payment Options
        1. Bank Draft
        2. Budget Billing
        3. Credit/Debit Card Payments
        4. Payment Drop Box
        5. SmartHub
      2. Billing
        1. Your Bill
        2. Troubleshooting Your Bill
        3. Rates
        4. What is Demand?
          • Single Phase Demand Calculator
        5. Dividends
        6. Moving/Address Changes
        7. IA Energy Assist Program (LIHEAP)
      3. Electrical Equipment
        1. Your Meter
        2. Who Owns What?
        3. New Construction/ New Meter
  • Services
      1. Residential
        1. Residential Rebates
        2. Energy Audits
        3. Outside Area Lighting
        4. Financing for Energy Efficiency Improvements
      2. Business
        1. Business Rebates
        2. Business Energy Audits
        3. Power Quality
        4. Thermal Imaging
  • Safety
      1. General
        1. Safety Tips
        2. Safety Equipment
        3. Safe Electricity
      2. Safety Policies and Procedures
        1. Grain Bin Clearance
        2. Call Before You Dig!
  • Co-op/Community
      1. Programs for Youth
        1. Scholarships
        2. Lineworker Scholarships
        3. Summer Work and Internships
        4. Youth Tour Contest
      2. Tools For Schools
        1. Teachers Zone
        2. Safety Demonstrations
      3. Community Involvement
        1. Legislation
        2. Contact Your Legislators
        3. Economic Development
          • BizConnections
        4. Revolving Loan Fund
      4. General
        1. Photo Contest
        2. RECare
        3. Discount Card
  • Energy Solutions
      1. Saving Energy
        1. Energy Audits
        2. Rebates and Low Interest Loans
        3. Energy Saving Ideas
        4. Together We Save
      2. Renewable Energy
        1. Access to Green Energy Program
        2. Electric Vehicles
        3. Solar and Wind Energy Generation
  • Outages/Maintenance
      1. Outages
      2. Maintenance Programs
      3. Restoring Power
      4. Tree Trimming
      5. Power Blinks
      6. Frequently Asked Questions

E-Business Privacy Policy

This privacy notice discloses the privacy practices for this website. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-242-4232 or click here to send us a message.

Dedicated to exceeding member's expectations for safe, reliable, efficient service while being a good citizen in our communities.

Back to Top

Quick Links

  • Contact Us
  • About Us
  • News
  • FAQs

Download the Smarthub App!

SmartHub Logo

1_V9-OPWpauGEi-JMp05RC_A.png

Android_App_Download_Badge.png

1800 West Washington Street 

P.O. Box 440

Mount Pleasant, IA 52641

To REPORT AN OUTAGE CALL

319-385-1577 | 866-242-4232

This institution is an equal opportunity provider. Please see complete statement of non-discrimination here: https://accessenergycoop.com/equal-opportunity-statement

©2025 Access Energy Cooperative. Safe, reliable, efficient service and a good citizen in our communities.

  • Home
  • Your Cooperative
    • About AEC
      • About Us
      • Our Staff
      • Board of Directors
        • How to Run for the Board of Directors
      • Service Area
      • Employment Opportunities
      • Cooperative Principles
      • Where Does Our Power Come From?
      • History of Co-ops
      • Touchstone Energy
    • Policies
      • Articles of Incorporation & Bylaws
      • E-Business Privacy Policy
      • Identity Theft Protection
      • Privacy Policy
      • Rights and Remedies
      • Statement of Nondiscrimination
    • Member Benefits
      • Monthly Magazine
      • Coop News
      • Dividends
        • Treasure Hunt
      • New Member Info
      • What does it mean to be a member?
      • Annual Meeting
      • Election of Directors
  • Your Account
    • Payment Options
      • Bank Draft
      • Budget Billing
      • Credit/Debit Card Payments
      • Payment Drop Box
      • SmartHub
    • Billing
      • Your Bill
      • Troubleshooting Your Bill
      • Rates
      • What is Demand?
        • Single Phase Demand Calculator
      • Dividends
      • Moving/Address Changes
      • IA Energy Assist Program (LIHEAP)
    • Electrical Equipment
      • Your Meter
      • Who Owns What?
      • New Construction/ New Meter
  • Services
    • Residential
      • Residential Rebates
      • Energy Audits
      • Outside Area Lighting
      • Financing for Energy Efficiency Improvements
    • Business
      • Business Rebates
      • Business Energy Audits
      • Power Quality
      • Thermal Imaging
  • Safety
    • General
      • Safety Tips
      • Safety Equipment
      • Safe Electricity
    • Safety Policies and Procedures
      • Grain Bin Clearance
      • Call Before You Dig!
  • Co-op/Community
    • Programs for Youth
      • Scholarships
      • Lineworker Scholarships
      • Summer Work and Internships
      • Youth Tour Contest
    • Tools For Schools
      • Teachers Zone
      • Safety Demonstrations
    • Community Involvement
      • Legislation
      • Contact Your Legislators
      • Economic Development
        • BizConnections
      • Revolving Loan Fund
    • General
      • Photo Contest
      • RECare
      • Discount Card
  • Energy Solutions
    • Saving Energy
      • Energy Audits
      • Rebates and Low Interest Loans
      • Energy Saving Ideas
      • Together We Save
    • Renewable Energy
      • Access to Green Energy Program
      • Electric Vehicles
      • Solar and Wind Energy Generation
  • Outages/Maintenance
    • Outages
    • Maintenance Programs
    • Restoring Power
    • Tree Trimming
    • Power Blinks
    • Frequently Asked Questions