On December 2nd, from 5:00 a.m. until about noon, a system maintenance update will be performed on our billing system. All member data will be unavailable, including payments, account information, online outage reporting, and energy usage.

Report An Outage: 319-385-1577 | 866-242-4232 or on SmartHub
If electrical equipment should become damaged due to natural causes, it may be confusing as to who is responsible for repairing damages. The graphic below shows what equipment is owned by Access Energy Cooperative, and what is owned by the member. If you have any questions, call us at 1-866-242-4232.
When equipment is damaged, it's good to know who is responsible for maintenance and repairs of our electric service,