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319-385-1577 | 866-242-4232

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Restoring Power

Restoring Power After a Storm

Mother Nature doesn’t always follow the rules. She sends wind, lightning, and other weather elements that can cause disruptions in your service.

After a storm, outages can sometimes occur at several points in an electric system. At Access Energy Cooperative our goal is to get the power back on for everyone in the most efficient, safe manner while restoring electricity to the greatest number of consumers in the shortest amount of time.

When a widespread outage occurs, here’s how our repair crews work:

  • they first check substations

  • then work their way out on the main distribution line, restoring service to the main feeder lines

  • then they move to lines serving groups of homes

  • and finally individual consumers

Fixing the damage at an individual home first is useless if the main line is dead-no electricity would flow into the home anyway. By repairing the main line first, many more people will have their power restored.

What should you do if the lights go out?

  • If you lose power during a storm, call us right away so we can determine the extent of the power failure. Please keep in mind that during a large spread outage, it may take a few calls to get through on the phone lines. Please be patient with us and keep calling.

  • Stay away from fallen trees or power lines. Avoid driving down roads or streets with fallen trees and power lines.

  • Disconnect TVs, computers, and all electronic equipment to prevent damage when power is restored.

  • Above all, stay inside and try to be patient. We’re working hard to have your power on again as soon as possible.

Click here for more information on what to do during an outage.

Dedicated to exceeding member's expectations for safe, reliable, efficient service while being a good citizen in our communities.

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1800 West Washington Street 

P.O. Box 440

Mount Pleasant, IA 52641

To REPORT AN OUTAGE CALL

319-385-1577 | 866-242-4232

Access Energy Cooperative is an equal opportunity provider, employer and lender. To file a complaint of discrimination write USDA, Office of Civil Rights, 1400 Independence Avenue, SW, Washington, DC 20250-9410 or call 800-795-3275 (voice) or 202-720-6382 (TDD).

©2023 Access Energy Cooperative. Safe, reliable, efficient service and a good citizen in our communities.

  • Home
  • My Cooperative
    • About AEC
      • About Us
      • Our Staff
      • Board of Directors
        • How to Run for the Board of Directors
          • Nomination Process Begins for 2021 Board Election
      • Monthly Magazine
      • Service Area
      • Annual Meeting
        • Election of Directors
      • Cooperative Principles
      • Where Does Your Power Come From?
      • History of Co-ops
      • About Touchstone Energy
      • Employment Opportunities
    • Policies
      • Articles of Incorporation
      • By-Laws
      • E-Business Privacy Policy
      • Identity Theft Protection
      • Privacy Policy
      • Rights and Remedies
      • Statement of Nondiscrimination
    • Member Info
      • Dividends
        • Treasure Hunt
      • What does it mean to be a member?
  • Your Account
    • Payment Options
      • Bank Draft
      • Budget Billing
      • Credit/Debit Card Payments
      • Payment Drop Box
    • Billing
      • Your Meter
      • Questions About Your Bill
    • IA Energy Assist Program (LIHEAP)
    • Moving/Address Changes
    • Rates
    • Dividends
  • Residential & Business
    • Residential
      • Residential Rebates
      • Rates
      • Products Available
      • Financing
      • Energy Audits
      • Energy Saving Ideas
    • Business
      • Business Rebates
      • Rates - Commercial & Industrial
      • Power Quality
      • Services
        • Business Energy Audits
        • Thermal Imaging
        • Questline
        • Business Energy Advisor
        • BizConnections
        • Energy Saving Ideas
  • Safety
    • General
      • Blinking Lights
      • Restoring Power
      • Safety Tips
      • Maintenance Programs
      • Safety Equipment
      • Safety Quiz
      • Frequently Asked Questions
    • Safety Policies and Procedures
      • Grain Bin Clearance
      • Tree Trimming
      • Call Before You Dig!
  • Community
    • Legislation
      • Current Legislative Issues
      • National Legislative Issues
      • Contact Your Legislators
    • Economic Development
      • Economic Development Partners
      • Revolving Loan Fund
    • News
      • Coop News
  • Co-op Programs
    • Programs for Youth
      • Access Energy Cooperative Scholarship Program
      • Summer Work and Internships
      • Youth Tour Contest
      • Kids Zone
    • Tools For Schools
      • Teachers Zone
      • Get Charged!
      • Safety Demonstrations
    • General
      • Photo Contest
      • RECare
      • Co-op Connections
      • Together We Save
      • Lineworker Scholarship Application
    • International Assistance
  • Going Green
    • General
      • A Balanced Fuel Mix Promotes Power Reliability
      • Electric Vehicles
      • Energy Saving Ideas
      • Programs to Help You Save Energy
      • Access to Green Energy Program
      • Environmental Partners
      • Rebates and Low Interest Loans
      • Solar Energy Generation
    • Wind Energy Info
      • Questions to Ask Vendors
      • Small Wind Systems
      • Tariff Requirements
      • Ten Steps to Wind Systems
      • Wind FAQs
  • Outage Center