Important Disconnection Policy Update

In order to maintain efficiency in our daily procedures, and allow for quicker service to the member, Access Energy Cooperative has implemented a new procedure for disconnection of service for non-payment.

Our updated meter system provides us with the ability to connect and reconnect most of our meters remotely. This tool not only helps us to keep costs down, it allows us to provide members with more options for quicker power restoration.

If a member fails to pay their bill or make arrangements with our office within the time allowance as stated in the cooperative tariff, service may be disconnected via our remote metering system on the next business day, Monday through Thursday.

Should a member’s service be disconnected, payment equal to the delinquent amount as specified on the notice will be required to reconnect. Payment can be processed through our SmartHub app, and member will need to consent to immediate reconnection via the remote metering system. Payment can also be accepted at our office Monday through Thursday 7:00 a.m. to 4:15 p.m., and Friday 7:00 a.m. to 3:15 p.m.; or by phone available 24 hours a day at 1-866-242-4232.

Once payment has processed, service should be restored within a few minutes. If you have any questions or concerns regarding these procedures, please contact the Access Energy Cooperative office during business hours listed above.